Yes, all products are hand made by artists from Japan.

Every piece is unique! Each handmade product is crafted by hands individually and most of them are order-to-made. The finished products may not be exactly the same as the photos shown. There may have discrepancies in actual size, colour and style from the photos shown. The discrepancies will be regarded as acceptable in accordance with the profession and handcraft skills of the Japanese artists. If the parts or materials needed for production are out-of-stock, the Japanese artists may replace them with similar colours, materials, patterns or styles. Besides, all products are measured by hand, and there may be slight discrepancies in size. The size shown on photos and product page are approximate and for reference only.

Screw spring type, clip and hoop styles may be available, yet this varies by product. Please refer to the 'Description' section on each product page for specific details.

We accept the following payment methods: * VISA * MasterCard * American Express * Shop Pay * Apple Pay * Google Pay

Unfortunately, once a payment has been processed, we are unable to cancel the transaction. We kindly remind you to ensure that any discount code is entered before completing your purchase to take advantage of our special offers. Thank you for your understanding.

It varies by product. You may email us at info@hobiofficial.com for detail.

It is possible to order certain quantity that you want.You may email us at info@hobiofficial.com for detail.

The production and delivery days vary by product and recipient’s address. All production and shipping days are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery. Please refer to the 'Shipping' section on each product page for specific details.

The shipping fee is referred to the zone located of the delivery address. The zones are listed on JP post page. For details, please refer to the below link.
*Please refer the zones details as the following. Check Zone Details Here!
• Free shipping for delivery address located at Zone 1 (eg. South Korea, Taiwan) and Zone 2 (eg. Hong Kong, Macao, Singapore, Malaysia).
• For other countries or regions, the shipping fees are as followings.
Zone 3 (eg. Australia, Canada, New Zealand, UK):
shipping fee is USD10; free shipping for single net purchase at or above USD260
Zone 4 (eg. U.S.):
shipping fee is USD16; free shipping for single net purchase at or above USD380

Please note that applicable custom duties, import taxes, goods and services taxes, value-added taxes, or other import sales taxes (if any) are the sole responsibility of the customers.

All the products will be sent by airmail of Japan Post Office. We will send you the notification email with tracking number once we posted the products. You may check the status of the package with your local post office by providing the tracking number. It may takes few days for the system processing, therefore the tracking information may not appear online immediately, please try to check later if the status is not updated.

You could quickly search for "hobi" to look for the email. If it isn't in your inbox, please check your Spam, Junk, Trash, Deleted or Archive folder, as a spam filter or email rule may move the email to these folders.

It is possible to order single earring for some products. You may email us at info@hobiofficial.com for detail.

We recommend to keep your accessories, such as earrings, brooch, pony hook, in the cotton box or pouch as to avoid pieces knocking against each other. Please avoid dropping your accessories onto hard surfaces, as it may weaken or break the pieces.

It’s recommended to remove your accessories before sleeping, showering or exercising, and then keep in a cool and dry place. Soap, perfume, moisturiser, sunscreen, or any spray or cream may cause damage to some components of the accessories, including, but not limited to, metal and fabric. It is better to remove your accessories before using any of these products.